1st lesson free
Adam's profile and contact details have been verified by our team
Adam
- Rate R433
- Response 1h
-
Students1
Number of students Adam has accompanied since joining Superprof
Number of students Adam has accompanied since joining Superprof
R433/h
Contact
1st lesson free
- Basic computer skills
- Computer networks
- Microsoft Outlook
- Windows
IT Support Tech Engineer who will give you LIVE experience in IT support including Office 365, Entra ID, Active Directory and Jira
- Basic computer skills
- Computer networks
- Microsoft Outlook
- Windows
Lesson location
Recommended
Adam is a respected tutor in our community. He is highly recommended for his commitment and the quality of his lessons. A trusted partner on your learning journey.
About Adam
Hi, I’m Adam — an IT support professional with over 3 years of hands-on experience helping people solve real technical problems. I specialise in breaking things down into simple, easy-to-understand steps, without overwhelming you with technical jargon. Whether you’re completely new to IT or trying to build confidence for a support role, I focus on helping you truly understand what’s going on — not just memorise fixes. I take pride in giving 100% effort to every problem I work on, and I bring that same dedication into every session. My goal is to help you think like an IT support engineer, so you can approach issues with confidence and solve them independently. If you’re looking to get into IT support or improve your real-world troubleshooting skills, I’ll guide you through practical scenarios and show you how things actually work on the job
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About the lesson
- Primary
- Secondary
- Matric/GCSE
- +14
levels :
Primary
Secondary
Matric/GCSE
AS Level
A Level
BTech
Adult education
Undergraduate
Masters
Diploma
Doctorate
MBA
Beginner
Intermediate
Advanced
Professional
Kids
- English
- Japanese
Languages in which the lesson is available :
English
Japanese
I currently work as a 2nd Line IT Support Engineer for a MSP , where I handle a wide range of real-world technical issues in a highly secure and structured environment. In my sessions, I offer a unique opportunity to learn from actual, live support scenarios. We’ll go through real tickets from my week (fully anonymised), giving you insight into genuine user issues and how they are approached and resolved in a professional setting. Many of the problems require deeper thinking and more structured troubleshooting — which makes it an ideal learning environment. You won’t just learn what to do, but how to think when things aren’t straightforward. These lessons are hands-on and practical. You’ll gain experience working through real support situations, understanding user communication, and building the confidence needed to handle IT issues in a real job. If you want more than theory and are serious about getting into IT support or improving your skills, this is a chance to learn from real systems, real problems, and real solutions.
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Reviews
All the reviews collected from students are verified by our team. They are therefore reliable and correspond to a real experience with Adam.
5 (3 reviews)
Perfect! Adam is a great tutor who explains IT support clearly and practically. He uses real-world tickets and shows you how to troubleshoot problems step by step. I’d definitely recommend him.
- Was greatAdam's response :
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Recommendations
Recommendations are written by the tutor's friends, family, and acquaintances.
2
Brilliant teacher
You get to see and actually do LIVE tickets from his queue I think that’s the biggest benefit it’s not it’s theory, he goes through the whole thing and shows you exactly how he resolves tickets and how he does it
Would definatley recommendAdam was such a good teacher, not only is he super polite but because he actually works in IT support for a major company I got to see and go through LIVE issues, even tickets from senior techs in his team, I can see what they do and understand it , he even let me do some of his tickets, IT isn’t as hard as I always thought !
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Rates
Rate
- R433
Package rates
- 5h: R2166
- 10h: R3682
travel
- + R10
free lesson
The free first lesson with Adam allows you to get to know the tutor and discuss your needs and expectations.
- 30min
online
- R433/h
Details
Fees are £20 per hour as you will get hands-on experience and will be doing tickets yourself with live data and real user issues
30 minutes free on your first lesson when you order a bundle
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