My teaching method is friendly- participative, which gives the student an atmosphere of safety and growth and celebrating the personal achievement of all kinds. My teaching style is learner-focused for maximum potential reaching and as well as participative and supportive.
I am a Human resources manager and have extensive experience in dealing with people skills over the past 10 years. I have worked at an International Bank.
I have a high success rate for
• Interpersonal Skills
• Conceptual Thinking
PERSONAL SUMMARY With an extensive ten-year background within Standard Bank - I have acquired strengths in supporting people and conflict management, performance-driven, recruitment and staffing processes, disciplinary management and overall stakeholder management. These qualities are important in fulfilling the student's objectives towards the student's goals, visions, and missions. I am a self-motivated and results-driven individual. And believe I can add value to the company.
TEAM LEADER – Credit Rehabilitation & Recoveries – Cheques and Loans (Unsecured Lending)
EMPLOYERS NAME: Standard Bank EMPLOYMENT DATES: 1 June 2008 – 30th Sept 2017
• Governance –within compliance and reputational risk
• People Management – coaching, mentoring, recruitment, disciplinary, learning, and development.
• Deliverances – to execute strategy and manage call activity within people management
• Stake Holder Management – identify, build and manage stakeholder relationships
• Customer Experience - Ensure efficient and quality service
• Financial management – cost control in scheduling staff costs, stationery, data control, etc.
Central Johannesburg College December 2015 National Diploma Human Resources Management
Senior National Certificate December 2007 English, IsiZulu, Mathematics, Biology, Geography &Physical Science
People Solutions- Kelly & Standard Bank 19 September 2009 National Certificate: Contact Centre Operations: NQF Level 4
SKILLS AND COMPETENCIES
• Communication Skills • People Management • Analytical skills
• Interpersonal Skills • Conceptual Thinking • Adaptability
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