English tutor with BA general degree and 120 hour TESOL certificate. Good interpersonal skills

Vakalisa's CV

In my four years work experience, I have occupied a merchandiser and cashier position in one of the leading retail companies with a good record of meeting weekly targets. My work tasks included communicating with customers from different backgrounds to meet their needs. This opportunity allowed me to groom my interpersonal and problem solving skills by addressing customer complaints and queries relating to clothing items and account payments.
My work ethic and the ability to articulate effectively led me to occupy a position at the Nelson Mandela University’s radio station where I led a team of three with the objective of producing, hosting my own show and find interesting topics around social issues to discuss. My ability to approach sensitive issues in a delicate manner and being able to work independently earned me the award of best current affairs show of the year in 2017.
My studies in human resources management and sociology has further equipped me with the skills to effectively motivate, communicate and train employees by using the systems of performance appraisal, career counselling and incentives for good performances. My application of these skills in the work place led me to get good ratings from both manager and guests for effectiveness and initiative.
My weaknesses include being too punctual and perhaps sensitive at times, my previous employer tells me I tend to take feedback personally however I am constantly adjusting and acknowledging that I have to take negative feedback/criticism and see it as an opportunity to improve on my work.
I’m also assertive when it comes to performance and do not tolerate the same mistakes from individuals however I have come to realise that different individuals require different training methods. Now instead of retraining an employee the same way I usually change the method of training.

Work experience
Real estate agent
02/2020- Current Home Finders Property group
Outline
Evaluating properties for pricing, marketing properties and finding interested buyers and sellers. Reporting directly to director of company on property sales.

Assistant Manager
03/ 2019 – 01/2020 Umzi Guest House (Grahamstown)
Outline
Overall assistance manager of Guest house human resources department, social Marketing, financial duties.

Radio Show Host
02/2017-12/2017 Madiba’s Radio Station (Nelson Mandela University radio station)
Outline
Created, produced and hosted my own show tackling and raising awareness on social issues that students and community are facing. Engaging live with students on such issues and discussing methods to deal with them. Winning the best current affairs show of the year in 2017.
Store Merchandiser
02/2015- 01/2016 Markham fashion store (Roodepoort)
Outline
Merchandising store to attract customers. Handling customer issue in person and telephonically. Keeping track on the latest fashion trends and developing styles of youth.

Extracurricular activities
03/2018- 11/2018 United Nations Association of South Africa
Nelson Mandela University branch
Human rights and outreach sub-committee member
Outline
Participated in communal work with nationally recognised UNASA branch. Engaged with local communities on issues that were faced. Giving school makeovers by cleaning and painting facilities.

Education & Qualifications
2020- 120-hour TESOL Certificate

2020- Code 8 driver’s License

2016-2019 BA General (Public Administration and Sociology)
Nelson Mandela University
• Sociology as second major

2019- Human Resources computer systems

2014- Political sciences diploma
Johannesburg City College
• International relations as elective

2013- Matric
Port Alfred high School