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Boksburg 
Lyndsay - Prof english - Boksburg
R215/h
1st lesson free!
Tutor profile verified
Response Time 24h
Lessons offered by Lyndsay
  • Individual
The lessons will be held
Taught subjects
  • English
  • Reading
  • Creative writing
  • Grammar
  • Spelling
  • Oratory
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • BTech
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • MBA

English is complex but beautiful and I would love to share my love and expertise.

Methodology

Share through patience and passion.

Background

I am a writer, marketer and business development professional. Passionate about education. In a world where everything is fleeting, your education is the one thing that no one can take from you, it is yours to keep and to grow from.

Rates

Transportation Fee : R25
Rate for online lessons : R215/h
Rate for 5 hours of lessons : R200
Rate for 10 hours of lessons : R180
Lessons offered by Lyndsay
Individual
The lessons will be held
at her home
at your home
Taught subjects
  • English
  • Reading
  • Creative writing
  • Grammar
  • Spelling
  • Oratory
Levels
  • Primary
  • Secondary
  • GCSE
  • AS Level
  • A Level
  • BTech
  • Adult education
  • Undergraduate
  • Masters
  • Diploma
  • Doctorate
  • MBA

Lyndsay's CV

Experience

Corporate Business Development TouchBasePro (May 2018 to Present)


(concealed information)

Key Performance Indicators

• Calling on prospective clients to market our business offering. Pre-emptive digital analysis on each business and pre-meeting digital strategy for each client.
• Managing and aggressively growing the existing and new client base.
• Identifying and acting on business development opportunities.
• Gather intelligence relating to gaining competitive advantage.
• Conduct direct market research to identify opportunities for existing, adjacent and new markets.
• Drawing up of business plans and solutions offerings, co-ordinating with all areas of the business thereby determining future strategic direction.
• Strategizing and implementing solutions by identifying gaps in content and market presence portfolio.
• Maintaining and growing relationships with existing customers through regular visits and reviews.
• Visit new and existing customers to offer solutions, demonstrate products and enter new markets.
• Assess and evaluate technical, legislative and compliance requirements for specific markets.
• Lead pricing initiatives and negotiate terms and conditions of sales agreements and partnerships.
• Compiling of sales pipelines, forecasts, dashboards and reporting.
• Assisting with strategic plans and forecasts for clients where strategy was booked.
• Copywriting and other creative assistance for clients where necessary.


Duties
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business research to ensure clients are presented with correct products and services.
• Seeking new opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and driving new business continuously.
• Working closely with Account Managers and Companies themselves.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.
• Following leads through the sales channels following up on progress, setting meetings and pitching custom solutions.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Supplying quotes on all new campaigns and upgrades as and when required. This can be done by either visiting the requested clients or by plotting the requirements on a plan provided by the customer.
• Marketing strategy formulation and presentation.
• Social media strategy formulation and execution.
• Copywriting and research across a broad spectrum of industries.





Sales Champion THE TORQUE Publishing Company (January 2018 to March 2018)

(concealed information)

Key Performance Indicators

• Calling on manufacturer, retail, finance, insurance and all other associated businesses in the motor industry to sell and market THE TORQUE services and solutions within South Africa.
• Managing and aggressively growing the existing and new client base.
• Identifying and acting on business development opportunities.
• Gather intelligence relating to gaining competitive advantage.
• Conduct direct market research to identify opportunities for existing, adjacent and new markets.
• Drawing up of business plans and solutions offerings, co-ordinating with all areas of the business thereby determining future strategic direction.
• Strategizing and implementing solutions by identifying gaps in content and market presence portfolio.
• Maintaining and growing relationships with existing customers through regular visits and reviews.
• Visit new and existing customers to offer solutions, demonstrate products and enter new markets.
• Assess and evaluate technical, legislative and compliance requirements for specific markets.
• Lead pricing initiatives and negotiate terms and conditions of sales agreements and partnerships.
• Compiling of sales pipelines, forecasts, dashboards and reporting.


Duties
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business research to ensure clients are presented with correct products and services.
• Seeking new opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and driving new business continuously.
• Working closely with Account Managers and Companies themselves.
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.
• Following leads through the sales channels following up on progress, setting meetings and pitching custom solutions.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Supplying quotes on all new campaigns and upgrades as and when required. This can be done by either visiting the requested clients or by plotting the requirements on a plan provided by the customer.

Reason for leaving – company closed




Sales Representative Interact Media Defined (September 2016-December 2017 )


(concealed information)

Key Performance Indicators

• Reaching or exceeding monthly financial targets
• Maintaining the customer CRM to the last details recording every customer interaction in detail.
• Maintaining SLA agreements regarding turnaround time
• Customer Service by attending events and launches and ensuring every customer felt valued.
• Meeting minimum number of meetings and phone calls per sales cycle
• Customer growth through cross selling and up selling
• Customer Retention through value conversations and genuinely understanding their business position.
• Reporting to management on sales risks





• Responsible for maintaining an existing client base through value conversations and providing advice on editorial content and advertisers across various publications.
• To upsell, cross-sell and otherwise grow existing client base.
• To bring in new business through prospecting potential clients and closing deals with them.
• Acting as eyes and ears within my industry to provide leads for stories and events to the editorial team.
• Selling space for and assisting with the planning of trade industry events and exhibitions.
• Remaining a fey with happenings in my industry. Learning about the industry and the various arms and technologies therein.
• Advising clients of new legislation and standards that may affect their business by keeping abreast of all governing body information.
• Full development, implementation and management on sales strategies on the two publicattions I managed.
• Holistic involvement in client’s marketing strategy, both print and digital and making recommendations to fulfill the customer’s needs.
• Monitoring and altering and campaigns against performance and return on investment.
• Maintaining contact with clients around new product developments, new marketing opportunities and making recommendations accordingly.
• Educate customers on new trends and technologies in the water space and share knowledge on government projects and opportunities around them.





Account Executive at Auto Trader (June 2015-August 2016)


(concealed information)


Key Performance Indicators

• Reaching or exceeding monthly financial targets
• Maintaining the customer CRM
• Maintaining SLA agreements
• Customer Service
• Meeting minimum number of meetings and phone calls per sales cycle
• Customer growth through cross selling and up selling
• Customer Retention
• Reporting to management on sales risks
• Strategic account management
• Growing Dealer numbers
• Staying abreast of competitor developments


Duties

• Responsible for maintaining an existing client base through value conversations and providing the contact point with Auto Trader.
• To upsell, cross-sell and otherwise grow existing client base.
• To bring in new business through prospecting potential clients and closing deals with them.
• Using the diagnostic sales method and completing all associated documents.



Corporate sales manager (concealed information) (February 2014 - June 2015)


Key Performance Indicators

• Reaching or exceeding monthly financial targets
• Maintaining SLA agreements
• Customer Service
• Meeting minimum number of meetings and phone calls per sales cycle
• Customer growth through presentations
• Reporting to management on sales risks
• Strategic account management
• Growing customer numbers
• Staying abreast of wellness offerings in South Africa

Duties

• I was responsible for building a database of potential clients to approach to sell our corporate wellness offering.
• I reported to the CEO and owner.
• I was responsible for the entire sales process including cold calling, meeting face to face and doing and designing presentations.


Freelance Nail Technician and Make-up artist (July 2013-February 2014)



• I trained in both nail technology and make-up artistry
• I was working for myself from my own home offering mobile beauty treatments
• I would also occasionally rent space in salons


Reason for leaving: Felt it was time to re-enter to corporate world



Kiehl’s Customer Representative (August 2012- July 2013)
L’Oréal South Africa

Key Performance Indicators

• Reaching or exceeding monthly financial targets
• Maintaining exceptionally high service levels
• Customer interaction and product demonstration
• Merchandising stock for maximum sell through
• Liaising with store management and keeping with store polices
• Reporting to management on risks
• Strategic planning around activations and events
• Growing customer numbers
• Staying abreast competitor products and performance

Duties
• Worked as a sales and service consultant in the first Kiehl’s store in Africa.
• Responsible for consulting customers and prescribing products per their needs.
• Maintained at all times the highest level of service excellence.
• Consistently performed as the highest sales contributor and was also responsible, as assistant manager, for store admin around the tracking of sales and setting of targets.
• Assisted in structuring of rosters and stood in as manager during November and December in the store manager’s absence.
• Because of my dedication and hard work in April of 2013 I was promoted to store manager, leading up to this promotion I was involved in the recruitment of potential staff.
• I was also identified as the best person to handle education on the brand and held the first training session in April of 2012.
• I consulted in detail on matters around social media, particularly Twitter and with my insight we managed to get the brand trending on the day the store launched.
• I remained the first choice in handling customer queries.

Consumer Advisory Consultant (February 2010- August 2012)
L’Oréal South Africa

Key Performance Indicators

• Having an in-depth knowledge of every product under the brand umbrella
• Maintaining the customer CRM
• Maintaining SLA agreements
• Customer Service both internally and externally with retailers and consumers
• Drafting of customer correspondence to go along with returns
• Conflict resolution
• Customer Retention
• Reporting to management on complaint patterns and potential risks
• A working knowledge of technical services offered around product offering
• Training with internal departments on customer trends
• Staying abreast of competitor products

Duties
• I was situated in the Consumer Advisory department where the main function of a consultant was to answer calls and deal with consumer complaints and queries.
• To perform my duties in line with the company’s image it is important that I had sound knowledge of every product on offer by the company and the various brands that are included.
• We also need to maintain the CRM system, handle posting of replacement products, keep stock levels in order and keep up to date with new launches and discontinuations.
• Reporting to marketing to keep them abreast of developing trends and provide feedback to assist in adding value in product development.
• Drafting of communication including but not limited to, social media responses, consumer letters, email correspondence and basic press material. I also assist with Afrikaans to English translations.
• Forming and developing relationships both with internal department and our distribution channel to be able to assist with queries at all levels. It is imperative we hold good rapport with our field employees to be able to refer customers correctly.
• Creating and packaging hampers and prizes etc. for competitions.
• Keeping up to date and reporting back to management on competitor products.

Reason for leaving: Internal growth

Financial Adviser (April 2008 – February 2010)
Sanlam

Key Performance Indicators

• Reaching or exceeding monthly financial targets
• Maintaining the customer CRM
• Maintaining SLA agreements
• Customer Service
• Meeting minimum number of meetings and phone calls per sales cycle
• Customer growth through cross selling and up selling
• Customer Retention
• Reporting to management on sales risks
• Strategic account management
• Staying abreast of pertinent legislation


Duties
• Full sales function
• Cold canvassing and setting of appointment
• Keeping abreast of developments in the financial industry
• On the job training to keep up to date with new product and service offerings
• Attending functions such as Fashion Week as a representative of the company
• Administrative duties including reports and capturing correct details for issuing of policy documents
• Arranging medical testing for clients where necessary
• Maintaining contact with existing customers and contacting them with suggestions for their portfolio
• Meeting and maintaining the minimum legal requirements pertaining to giving financial advice.

Various Temporary Positions (September 2005 – February 2008)

• Worked for companies such as Nedbank, ABSA, Motorite and C-Beyond
• Was trained on various sales methods and programs including SPIN
• Dealt with customer service across many levels dealing with individuals and companies
• Lead a team of 12 while employed at ABSA in the unsecured lending department
• Achieved targets, dealt with time management and gained experience in both telephonic and face to face sales

Reason for leaving: I felt I had gained a lot of exposure and experience through temping, but now felt it was time for a permanent post.
Telecanvasser (November 2004 – June 2005)
Alchemex Pty Ltd

• Cold calling and calling of existing clients.
• Introduction to new products and upgrades on existing products.
• Managing diaries of the reps and arranging group demonstrations.

Reason for leaving: Company underwent restructuring which resulted in the company relocating to Durban.
Temporary Sales Assistant (October 2004 – October 2004)
Absolute Accounting
• Performed both telesales and face to face canvassing.
• Accomplished approximately 150 calls per day.

Reason for leaving: The Company was not able to offer a permanent post
Reference: Natasha Wentink (concealed information)


Skills
 Computer Literate, MS Office (advanced), Siebel, Goldmine, Pastel (Version 7), ABSA systems (FBSS etc), Email and internet (advanced)
 Excellent communication skills both written and spoken.
 Sales ability, have been trained extensively on many methods
 Sound understanding of both banking and insurance industries
 Thirst for knowledge and very sound general knowledge and knowledge of current affairs
 Am passionate about people and thrive in high pressure situations.
 Great attention to detail
 Sound understanding of cosmetic industry and extensive knowledge on products and services within the industry.
 Ability to gather information and present it in a comprehensible manner.
 Extensive customer service ability based on both training and experience.
 Ability to format and present training material.
 Effective team management skills and good ability to lead by example and motivate.
 Advertising in both print and digital format.
 Google analytics and ad words.
 Social media.
 Diagnostic sales method.
 Trade and technical publishing.


Education
Matric (2003)
 FAIS competency Damelin School of Banking and Insurance (2006)
 Think Sales Diagnostic Selling (2015)
 Think Sales Value Creation (2015)
 Digital Marketing Certificate (2016)
 Customer Service Certificate (2016)
 Entrepreneurship Diploma (In progress 2017)

I am also a mom of 5 ranging in age from 17 to 3 so have many years of experience teaching people of different personalities and differing interests.

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