I use a method that has been tried and tested in actual call centres,I have documented cases and advise from successful companies. I explain step by step processes, ensuring students understand each and every aspects of being a successful agent or manager. Students are assessed on each module. only students who completely understand and are able to grasp the concept of great customer care are awarded certificates.
I have been mentoring sales agents since 2004 while I was a top sales agent-I have trained and tutored about 200 agents including agents in India and the Philippines. My students are awarded certificates or Diplomas [management course] and are also given opportunities to work for various companies and earn an income.
management students rates differ-according to levels- the difference is R50 once-off per level /not hourly
International students rates will incur additional cost depending on time difference
Virtual Administrator Aristacom International--currently studying Financial Management- obtained a Diploma in customer care-Trainer and coach at Advanced Business college -October 2017-to December 2020--Call centre C.E.O.and trainer February 2015 to September 2017-Call centre manager and Administrator at Mycom Trading 2011 to 2015-Telesales agent and Team Leader/Mentor May 2001 to March 2011- won top sales award consecutively during my employ at UDM International-Broke long standing sales records within my first month at UDM.INT.
|at her home||at your home||By webcam|
|1 hour||Not available||Not available||R180|
|5 hours||Not available||Not available||R900|
|10 hours||Not available||Not available||R1800|